Privacy and Cookie Policy

This privacy policy sets out how PhonesOutlet.co.uk uses and protects any information that you give PhonesOutlet.co.uk when you use this website. PhonesOutlet.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

PhonesOutlet.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What We Collect

We may collect the following information:

• Name and Contact Information: First name, last name, email address, phone number
• Account Information: Username, password (encrypted), email verification status
• Address Information: Shipping and billing addresses including address line 1, address line 2, city, state, postal code, and country
• Demographic Information: Postcode, preferences and interests
• Order Information: Order history, payment details (processed securely through Stripe), shipping preferences
• Referral Information: Referral codes, referral tracking data
• Authentication Data: Two-factor authentication secrets, WebAuthn/Passkey credentials (stored securely)
• Communication Data: Messages sent through our contact form, support tickets
• Technical Data: IP address, browser type, device information, page views, session data
• Other Information: Information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect, see the List of cookies we collect section below.

What We Do With the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Order Processing: To process and fulfil your orders, manage payments, and arrange shipping
• Account Management: To create and manage your account, verify your identity, and provide secure authentication
• Customer Service: To respond to your inquiries, provide technical support, and handle customer service requests
• Internal Record Keeping: To maintain records of transactions, orders, and customer interactions
• Service Improvement: We may use the information to improve our products and services
• Marketing Communications: We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided (you can opt-out at any time)
• Market Research: From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail
• Personalisation: We may use the information to customise the website according to your interests and preferences
• Referral Program: To track referrals and process referral commissions
• Security: To detect and prevent fraud, abuse, and security threats
• Legal Compliance: To comply with legal obligations and respond to legal requests

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our security measures include:

• Encryption of sensitive data in transit and at rest
• Secure password hashing using industry-standard algorithms
• Two-factor authentication and WebAuthn/Passkey support for enhanced account security
• Regular security audits and updates
• Secure payment processing through Stripe (we do not store your full payment card details)
• Access controls and authentication for administrative functions

How We Use Cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Third-Party Services

We work with trusted third-party service providers to deliver our services and improve your experience. These services may collect and process certain information:

• Payment Processors: We use secure payment processing services to handle transactions. Your payment card information is processed securely and we do not store your full payment card details.
• Analytics and Monitoring Services: We use services to monitor website performance and identify technical issues to ensure a smooth user experience.
• Search Services: We utilise search functionality services to help you find products quickly and efficiently.
• Email Service Providers: We use email service providers to send transactional emails (order confirmations, shipping updates) and marketing communications (with your consent).
• Customer Support Platforms: We use customer support systems to manage and respond to your inquiries and support requests.
• Content Delivery Networks (CDNs): We use CDN services to deliver website content, fonts, and other assets efficiently. These services may collect basic usage statistics.

These third-party service providers are contractually obligated to protect your data and use it only for the purposes we've specified. Each service provider has their own privacy policy, and we encourage you to review their policies to understand how they handle your data. We only share data necessary for these services to function and do not sell your personal information to third parties.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by using our contact form with the subject "Marketing Preferences" or by updating your preferences in your account settings

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Your Rights Under GDPR:

• Right to Access: You may request details of personal information which we hold about you. You can access most of your data by logging into your account.
• Right to Rectification: If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
• Right to Erasure: You have the right to request that we delete your personal data. You can do this by logging into your account and requesting account deletion, or by contacting us.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes.

To exercise any of these rights, please use our contact form and select "General Inquiry" as the subject, or choose "Other" and specify "Privacy Policy Inquiry" or "GDPR Request" in the custom subject field.

List of Cookies We Collect

The table below lists the cookies we collect and what information they store.

Note: Most cookies are essential for the website to function properly. You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us using our contact form:

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.